MR ANURAG SUVARNA
I am a person who is committed to any position I undertake. I have been known for coping well in stressful situations, meeting deadlines and providing a high level of customer service. I believe change is constant and desirable and I have demonstrated the ability to adjust to change and fit in with the working environment. I am seeking a substantial and challenging position where my abilities will assist in the successful and profitable development of the organization.
August 2014 to May 2015:
DHL GLOBAL FORWARDING: PROCESS ASSOCIATE:
- To consolidate documents as per goods type, weight & destination code mentioned in work instructions
- Track & trace shipments post departure and reporting it to client.
- Releasing shipments from system and sending pre-alerts to the respective front office.
- Preparing daily performance and reporting it to process manager
March 2012 to July 2014:
Convergys (Optus): Technical Support/CSR:
- Assisting customers with steps to troubleshoot optic fiber net cable connections on call, activating new modems on call.
- Resolving billing queries, explaining various billing plans and new services (Dish TV) upgrading the plan as per requirement.
- Helping customers set up Dish TV.
- Boooking a technician if techinical problem is not resolved.
May 2010 to Feb 2012
Kreative Hospitality: Store Supervisor:
- Taking care of restaurant operations, working with suppliers to ensure stock availability.
- Working with kitchen staff to design menu ever day.
- Preparing daily stock out report and evaluate it with the current stock to minimize pilferage.
- Manage repairs & general running of the store.
- Manage the restaurant floor, ensuring every customer is served in a timely manner.
- Attend to difficult customers/ customer complaints and work out a fair solution.
|Bachelor of Commerce||2007-2010|
- Quickly learn and retain new knowledge and train others
- Ability to adapt quickly to new/changing environments
- Good communication skills
- Able to work well as part of a team as well as individually
- Positive attitude and self motivated
- Work well in stressful environments
- Exceeded KPI targets in all the companies worked
- Always exceeded expectations
- Demonstrated a customer comes first philosophy
Phone: (+91) 7506076770
Organization: DHL Global Forwarding (Team Manager)
Phone: (+91) 9322702069
Organization: Convergys (Team Leader)